Responsible Gaming
at 94ok
At 94ok, we believe that betting and gaming should always be fun, informed, and within your means. Our responsible gaming programme gives every Bangladesh player the tools, resources, and support needed to stay in control — every session, every day.
Tools to Keep You in Control
94ok provides a comprehensive suite of responsible gaming tools — all available directly from your account settings. Use them proactively to ensure your gaming experience always remains enjoyable and sustainable.
Deposit Limits
Set a daily, weekly, or monthly deposit cap in BDT directly from your 94ok account settings. Once a limit is set, it activates immediately and cannot be increased for 24 hours — giving you a mandatory cool-down period before raising any cap. Lowering a limit takes effect instantly.
Session Time Limits
Define how long you play in a single session. Once your chosen time limit is reached, 94ok will display a clear on-screen reminder. You can choose to log out immediately or extend with a deliberate confirmation step — ensuring every decision to continue is a conscious one.
Time-Out (Cool-Off)
Need a short break from gaming? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — no login, no deposits, no betting. This feature is ideal for players who feel they need a brief pause without a permanent self-exclusion.
Self-Exclusion
Players who believe their gambling has become a problem can request full self-exclusion from the 94ok platform. Self-exclusion periods start at six months and can extend up to five years or permanently. During self-exclusion, your account is locked, all promotional communications are stopped, and re-registration attempts are blocked.
Loss Limits
In addition to deposit limits, 94ok allows you to set a maximum loss threshold per day, week, or month. When your net losses reach the set threshold, your account will be restricted from further wagers for the remainder of the period — automatically protecting your bankroll without requiring manual intervention.
Reality Checks
Enable periodic reality-check notifications that appear at intervals you choose — every 30, 60, or 90 minutes of active gameplay. Each notification shows your session duration, net win/loss, and prompts you to decide whether to continue, take a break, or log out. Small reminders make a big difference.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. These warning signs may indicate that gambling is beginning to have a negative impact on your life or the lives of those around you.
Chasing losses: Continuing to gamble — or increasing bet sizes — in an attempt to win back money that has already been lost, rather than accepting losses as part of normal play.
Gambling beyond your means: Spending money on gambling that was set aside for essential expenses — rent, food, utility bills, family obligations — or borrowing money specifically to fund gambling activity.
Inability to stop: Feeling compelled to keep playing even when you had planned to stop, or experiencing restlessness or irritability when attempting to cut back or quit gambling.
Preoccupation with gambling: Spending excessive amounts of time thinking about gambling — reliving past sessions, planning future bets, or thinking about ways to obtain more money to gamble with.
Hiding gambling activity: Lying to family members, friends, or colleagues about the amount of time or money spent gambling, or concealing account activity and transaction records from loved ones.
Neglecting responsibilities: Allowing gambling to interfere with work, family, social relationships, or personal health — including skipping meals, losing sleep, or missing important commitments in order to gamble.
Emotional dependency: Using gambling as a primary way to cope with stress, anxiety, depression, loneliness, or boredom — treating the activity as an emotional escape rather than entertainment.
Escalating stakes: Needing to bet increasingly larger amounts of money in order to feel the same level of excitement or satisfaction from gambling that smaller bets provided in the past.
Ask Yourself These Questions
If you answer "yes" to three or more of the following questions, we strongly encourage you to contact our support team or activate one of the responsible gaming tools available in your 94ok account settings.
Have you ever gambled with more money than you could comfortably afford to lose?
Have you ever returned to gambling the day after a loss in order to try to win your money back?
Have you ever felt the need to be secretive about how much time or money you spend on gambling?
Has gambling ever caused arguments or tension with family members, friends, or your partner?
Have you ever borrowed money, sold possessions, or gone into debt in order to fund gambling?
Do you find it difficult to stop gambling once you have started, even when you had planned to play for only a short time?
Has gambling ever caused you to neglect your work, studies, family responsibilities, or personal health?
Do you ever gamble as a way to escape from stress, worry, depression, or personal problems?
We Are Here for You
If you recognise any of the warning signs above — or if a friend or family member has expressed concern about your gambling habits — please reach out to us immediately. Our responsible gaming team is available around the clock and all enquiries are handled with complete discretion and without judgment.
Contact 94ok Support
Our responsible gaming specialists are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6). We can activate any protective tool on your account immediately, including emergency self-exclusion.
Reach us through any of the following channels:
Kaan Pete Roi (Bangladesh): A volunteer mental health and emotional support helpline available to residents across Bangladesh, including Dhaka, Chittagong, Sylhet, and Khulna.
National Mental Health Helpline: The Government of Bangladesh operates a mental health helpline reachable from any mobile network. If gambling is causing you severe distress, please seek professional help immediately.
94ok encourages all players experiencing gambling-related harm to seek professional support alongside using our in-platform tools. These resources are independent of 94ok and provide free, confidential assistance.
How to Activate Responsible Gaming Tools
All responsible gaming controls at 94ok are self-service and can be activated instantly from within your account dashboard. Here is how each tool works in practice for Bangladesh players:
Log In to Your 94ok Account
Visit the 94ok Login page and sign in using your registered username and password. All responsible gaming tools are accessible from the Account Settings section after login.
Navigate to Responsible Gaming Settings
Inside your account dashboard, locate the "Responsible Gaming" tab. This dedicated section houses all protective tools in one place — deposit limits, loss limits, session timers, time-out, and self-exclusion.
Set or Adjust Your Chosen Limit
Select the tool you wish to activate. Enter your preferred limit value (in BDT for deposit/loss limits, or in hours/days for time-based tools). Review the settings and confirm. Changes that reduce your limits or activate a time-out take effect immediately.
Request Self-Exclusion via Support
For full self-exclusion requests, contact our support team directly via live chat or at [email protected]. Provide your account username and confirm the desired exclusion period. Self-exclusion is processed within one hour of your request being received.
Monitor Your Activity Regularly
Use the Transaction History and Betting History sections of your account to review your spending patterns over any time period. Regular self-monitoring is one of the most effective habits for maintaining healthy gambling behaviour.
Protecting Minors
If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, please take the following precautions:
- Always log out of your 94ok account after each session.
- Never save your login credentials in a shared browser profile.
- Use device-level parental controls or PIN locks on your smartphone.
- Do not share your account password with anyone, including family members under 21.
- Contact us immediately if you suspect a minor has accessed your account.
94ok Responsible Gaming Policy
94ok is Bangladesh's premier online cricket betting and casino platform, and we take our duty of care to players with the utmost seriousness. Responsible gaming is not an afterthought for us — it is embedded into every layer of the platform, from the registration process and payment controls through to real-time activity monitoring and dedicated customer support. This policy sets out our full commitment and the standards we hold ourselves to in protecting every player who chooses to trust 94ok with their entertainment.
Our Core Philosophy
We believe that gambling, when approached with awareness and discipline, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh. Our goal is to make that experience as safe, transparent, and enjoyable as possible — not to discourage participation, but to ensure it never causes harm. The 94ok responsible gaming programme is built on four pillars: prevention (age verification and account controls), protection (real-time monitoring and automated limits), support (24/7 specialist assistance), and education (clear, honest information like this page).
Player Verification and Age Controls
Every player who registers at 94ok is required to complete a Know Your Customer (KYC) verification process. This process confirms both the player's identity and their age. Players must be 21 years of age or older to maintain an active 94ok account. Documents accepted for age verification include the Bangladesh National Identity Card (NID) and valid passports. Accounts that cannot be verified as belonging to an adult aged 21 or above will be suspended pending further documentation, or permanently closed if verification fails. We treat age verification as non-negotiable — no exceptions are made.
Deposit and Spending Controls
94ok supports Bangladeshi players in managing their budgets by offering granular deposit and spending controls. Deposit limits can be set in BDT on a daily, weekly, or monthly basis. Loss limits provide an additional layer of protection by capping the total amount a player can lose within a given period. These limits apply across all payment methods supported on the platform, including bKash, Nagad, Rocket, and Upay. Players are encouraged to set these limits as part of the account setup process — not only after a problem arises. Prevention is always more effective than intervention.
Time-Based Controls and Session Management
Time distortion is a well-documented phenomenon in gaming environments, where players lose track of how long they have been active. 94ok counters this with session time limits and reality-check notifications. Players can set a maximum session length; once this is reached, the platform will prompt them to make a deliberate decision about whether to continue. Reality-check pop-ups can be set at intervals of 30, 60, or 90 minutes and display a clear summary of time spent and net financial position. These are not intrusive — they are gentle, evidence-based nudges that help players stay grounded in the facts of their session.
Time-Out and Self-Exclusion
For players who need a break, the time-out feature allows immediate suspension of an account for a defined short-term period — from 24 hours up to 30 days. This is useful when players feel they are losing perspective and want to step back without committing to a longer exclusion. Self-exclusion is available for players who recognise that their gambling has become problematic and requires a more sustained break. Self-exclusion periods available at 94ok range from six months to five years, or permanent closure. During any self-exclusion period, the account is fully locked, all marketing and promotional communications are suspended, and any attempt to create a new account using the same identity will be blocked. Players who have self-excluded and attempt to re-register will be identified through KYC cross-referencing and their new account will be closed.
Responsible Gaming and Bangladesh Context
94ok serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We understand that cultural and financial pressures can sometimes make gambling feel like a solution to real-world problems. It is important to be clear: gambling is entertainment and should never be viewed as a method to earn income, solve financial difficulties, or relieve stress. If you are experiencing financial hardship, personal difficulties, or emotional distress, please seek appropriate professional support before engaging in any gambling activity. 94ok's responsible gaming resources are here to complement, not replace, professional guidance.
Staff Training and Platform Monitoring
All 94ok customer support staff who interact with players receive dedicated training in responsible gaming principles and problem gambling identification. Our systems automatically flag accounts that exhibit patterns consistent with problem gambling — such as rapid deposit sequences following large losses, unusually long session durations, or sudden dramatic increases in bet sizes. Flagged accounts are reviewed by our responsible gaming team, who may proactively reach out to the player to check in and offer information about the tools available to them. This proactive approach reflects our genuine commitment to player welfare, not merely regulatory compliance.
Fairness and Transparency
All games and sports markets offered on the 94ok platform operate on certified random number generation (RNG) systems or live human dealers subject to independent audit. The odds on sports markets are clearly displayed, and game return-to-player (RTP) percentages are published for all slots and casino games. 94ok does not manipulate outcomes, and all winnings are paid in full in accordance with the stated terms. We believe that transparent and fair gaming is itself a component of responsible gaming — players deserve to know exactly what they are participating in before they stake a single taka.
Updates to This Policy
94ok reviews and updates this Responsible Gaming Policy on a regular basis to reflect best practices, changes in the platform's feature set, and evolving guidance on player protection standards. The most current version of this policy is always available on this page. Significant updates will be communicated to registered players by email. We encourage all players to read this page in full and to revisit it periodically, particularly if their gaming habits change over time.
Play Responsibly — Enjoy Every Session
94ok is here to make sure your cricket betting and casino experience stays fun, safe, and within your control. Explore our games, check our FAQ, or log in to manage your responsible gaming settings today.