94ok Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 94ok ("the Platform", "we", "us", "our") collects, processes, stores, and protects the personal data of users ("you", "your", "the Player") who register for an account, access the website at 94ok.io, or use any of the services, features, or products offered through the 94ok platform, including the cricket sportsbook, live casino, slots, arcade games, and account management portal.

94ok is a registered brand offering online gaming and sports betting services to eligible adult residents of Bangladesh aged 21 years and above. All services are provided in Bangladeshi Taka (BDT). This Policy is written in plain English and applies to all personal data collected in connection with your use of the 94ok platform, regardless of the device or method of access you use.

By registering a 94ok account or continuing to use the platform, you acknowledge that you have read, understood, and accepted the data practices described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue your use of the 94ok platform.

2 Data We Collect

94ok collects several categories of personal data in order to operate a compliant, secure, and personalised gaming platform. The categories of data we collect are described below:

We do not knowingly collect sensitive personal data such as biometric data, racial or ethnic origin, political opinions, religious beliefs, or health information unless such data is voluntarily provided in a responsible gaming context (for example, when a player discloses a gambling addiction when requesting self-exclusion).

3 How We Collect Your Data

94ok collects personal data through a number of direct and automated channels:

• Registration: When you create a 94ok account, you provide identity and contact data directly through the registration form.
• KYC Verification: When you submit identity documents (NID, passport) for account verification, we collect and store the relevant identity data.
• Deposits & Withdrawals: When you initiate financial transactions, your payment method details and transaction records are collected and stored.
• Platform Usage: As you navigate the 94ok platform, technical and usage data is automatically collected through server logs and on-site analytics tools.
• Cookies & Tracking Technologies: The 94ok website uses cookies and similar technologies to collect technical and behavioural data. See Section 7 for full details.
• Customer Support Interactions: When you contact 94ok via live chat, email, or WhatsApp, the content of those communications is recorded and stored as communications data.
• Third-Party Sources: Where permitted, 94ok may receive supplementary data from fraud-prevention partners or identity verification services to assist with KYC and AML compliance obligations.

4 How We Use Your Data

94ok processes your personal data for the following specific purposes:

• Account Administration: To create, maintain, and manage your 94ok player account, including authentication, balance management, and account settings.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, and to maintain accurate financial records.
• Identity & Age Verification: To verify that you are who you say you are and that you meet the minimum age requirement of 21 years, in compliance with responsible gaming standards.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage access, duplicate accounts, and other prohibited conduct as defined in the 94ok Terms & Conditions.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling, apply deposit limits or self-exclusion measures you have requested, and deliver responsible gaming notifications.
• Customer Support: To respond to your queries, process complaints, and resolve disputes in a timely and accurate manner.
• Personalisation: To tailor your experience on the 94ok platform, including presenting relevant game recommendations and promotions based on your activity history, where you have not opted out.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, but only where you have provided explicit consent. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and user experience features.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including record-keeping requirements and responses to lawful requests from competent authorities.

5 Legal Basis for Processing

94ok processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contractual Necessity: Processing is necessary to perform our contract with you — namely, to operate your 94ok account, process bets and transactions, and deliver the services you have signed up for.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and record-keeping duties.
• Legitimate Interests: Processing is necessary for 94ok's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: For certain types of processing, such as marketing communications and optional personalisation features, we rely on your explicit consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

6 Data Sharing & Third Parties

94ok does not sell your personal data. We may share your data with carefully selected third parties only in the circumstances described below:

• Payment Processors: To facilitate deposits and withdrawals, your financial data is shared with the relevant Bangladeshi mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, and others). These entities act as independent data controllers for their own transaction records.
• Identity Verification Partners: Third-party KYC and identity verification services may receive your identity documents and personal details for the purpose of verifying your account in line with our responsible gaming and AML obligations.
• Game Providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Ezugi, and Spribe — may receive limited technical and session data to deliver their games within the 94ok platform. Game providers do not receive your full identity or financial data.
• Fraud & Security Services: We may share technical and behavioural data with fraud-prevention and cybersecurity partners to protect the integrity of the 94ok platform and its player base.
• Legal & Regulatory Authorities: Where required by applicable law or in response to a valid legal process, we may disclose your personal data to competent authorities, law enforcement bodies, or regulatory agencies.
• Professional Advisers: Our legal counsel, auditors, and compliance consultants may have access to personal data on a strictly need-to-know basis and under binding confidentiality obligations.

7 Cookies & Tracking Technologies

94ok uses cookies and similar tracking technologies (such as web beacons and local storage objects) on the 94ok.io website to enhance your experience and collect technical and usage data. The types of cookies we use are described below:

• Strictly Necessary Cookies: These cookies are essential to the operation of the 94ok platform. They enable core functions such as session management, secure login, and maintaining your account state. These cookies cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors interact with the 94ok website — such as which pages are visited most frequently and how users navigate between sections. This information is used to improve platform performance and usability.
• Functional Cookies: These cookies allow the platform to remember preferences you have set (such as language preferences or responsible gaming limits) to provide a more personalised experience.
• Security Cookies: These cookies support our fraud-detection and account-security systems by tracking device fingerprints and session anomalies that may indicate unauthorised access attempts.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of the 94ok platform. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge).

8 Data Retention

94ok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Personal and financial data associated with an active 94ok account is retained for the full duration of the account's existence plus a minimum of five (5) years following account closure, to meet AML record-keeping obligations.
• KYC Documents: Identity verification documents (NID copies, passport scans) are retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Transaction Records: Deposit, withdrawal, and betting transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Communications Data: Support chat transcripts and email correspondence are retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Records of marketing consent (or withdrawal of consent) are retained for five (5) years to demonstrate compliance with consent requirements.
• Technical & Log Data: Server logs and technical access data are retained for up to twelve (12) months and are then anonymised or deleted.

When personal data is no longer required and its retention period has expired, it is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

9 Your Rights

As a 94ok player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact the 94ok support team at [email protected] with the subject line "Data Rights Request" and your account reference number.

• Right of Access: You have the right to request a copy of the personal data that 94ok holds about you, along with information about how that data is being used.
• Right to Rectification: If any of your personal data held by 94ok is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes it was collected, where you withdraw consent (and there is no other legal basis for processing), or where you object to processing and there is no overriding legitimate interest. Note that this right is subject to legal retention obligations — we cannot erase data that we are required by law to retain.
• Right to Restriction: You may request that 94ok restricts the processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling for personalisation purposes. You also have the absolute right to object to your data being used for direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

94ok will respond to all data rights requests within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10 Children & Minors

The 94ok platform is strictly for adults aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you believe that a minor has accessed or is using a 94ok account — including your own account — you must contact our support team immediately at [email protected].

Upon receiving credible notification that a minor has registered or used a 94ok account, we will immediately suspend the account, erase all personal data associated with the minor to the extent permitted by law, void any transactions conducted, and return any deposited funds to the verified source payment method.

94ok implements age verification controls at the registration stage and through the ongoing KYC programme. However, we recognise that no technical control is completely foolproof, which is why we rely on all adults using our platform to ensure that no minor has access to their account credentials or devices used to access 94ok.

11 Data Security

94ok takes the security of your personal data seriously. We maintain a comprehensive set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or alteration. Our key security measures include:

• SSL/TLS Encryption: All data transmitted between your device and the 94ok platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when accessing 94ok.io.
• Password Security: Account passwords are stored using industry-standard cryptographic hashing algorithms. 94ok staff cannot view your password in plain text under any circumstances.
• Access Controls: Access to personal data within the 94ok organisation is restricted on a strict need-to-know basis. Staff members with access to player data undergo regular security training and are bound by confidentiality obligations.
• Fraud Detection Systems: Automated systems monitor account activity in real time to detect suspicious patterns consistent with fraud, account takeover attempts, or other security threats.
• Secure Infrastructure: The 94ok platform is hosted on servers with physical and logical security controls, including firewalls, intrusion detection systems, and regular security audits.
• Incident Response: In the event of a confirmed data security incident affecting your personal data, 94ok will notify you promptly and take all reasonable steps to contain and remediate the incident.

While 94ok implements robust security measures, no digital platform can guarantee absolute security. You also have a role to play — keep your account password confidential, use a strong unique password, and contact us immediately if you suspect your account has been compromised.

12 Third-Party Links & Services

The 94ok platform integrates third-party game content and services provided by certified gaming studios and payment partners. While we take care to work only with reputable partners, 94ok is not responsible for the privacy practices of these third-party providers in respect of data they independently collect and process.

Each third-party game provider and payment processor operates under its own privacy policy and data protection framework. We encourage you to review the privacy policies of any third-party services you interact with in connection with your 94ok account. Key partners include:

• Game providers: Pragmatic Play, Evolution Gaming, PG Soft, NetEnt, Microgaming, Ezugi, Spribe — each of which holds independent data from game sessions.
• Payment partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank — each of which processes financial transaction data under their own regulatory framework.

94ok does not control, and therefore cannot accept responsibility for, the content, privacy policies, or practices of any third-party services or websites that may be referenced in the course of your interactions with our platform.

13 Policy Updates

94ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy — meaning changes that significantly affect how we process your personal data or your rights — we will notify you by:

• Sending an email notification to the address registered on your 94ok account; and/or
• Displaying a prominent notice on the 94ok platform before the updated Policy takes effect.

Minor clarifications and non-material updates (such as corrections of typographical errors or formatting improvements) may be made without prior notification. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the 94ok platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated practices described therein. If you do not agree with an updated Policy, you must discontinue use of the platform and may request account closure by contacting our support team.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 94ok handles your personal data, please contact our support team using the details below. We are committed to addressing all privacy-related enquiries promptly and professionally.

• Email: [email protected] — Subject line: "Privacy Enquiry" or "Data Rights Request"
• WhatsApp: +880 1700 000000 (available during BST business hours)
• Live Chat: Available 24/7 directly on the 94ok platform (Bangladesh Standard Time, UTC+6)

When contacting us about a data rights request, please include your registered account email address and account reference number to allow us to locate your records and verify your identity efficiently.